Frequently Asked Questions
Everything you need to know about our sustainable styles.
How do I determine the correct size for my order?
We provide a comprehensive size guide on every product page. We recommend measuring yourself or a similar garment you already own to ensure the perfect fit, as our sizing may differ from high-street brands.
What is your shipping policy and estimated delivery time?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
Do you offer returns or exchanges on clothing items?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that customers are responsible for return shipping costs unless the item is faulty.
Are your materials sustainably sourced?
Sustainability is at the heart of Twig + Tale. We prioritize natural fibers like organic cotton, linen, and wool, and we work closely with ethical manufacturers to minimize our environmental footprint.
How should I care for my Twig + Tale garments?
To prolong the life of your clothes, we recommend washing them in cold water on a gentle cycle and hanging them to dry. Specific care instructions are located on the internal label of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.