Returns & Exchanges
At Twig + Tale, we want you to love your handcrafted items and sewing supplies. If you are not completely satisfied with your purchase, we offer a 30-day return window for physical goods in their original condition.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Authorization and the appropriate shipping address.
Prepare the Package
Carefully pack your unwashed and unused items in their original packaging, ensuring that all tags and components are included to avoid restocking fees.
Ship the Item
Affix the provided return label or use a tracked shipping service of your choice to send the package back to our distribution center.
Receive Your Refund
Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing